FAQ
Ordering
Items are subject to availability, and adding an item to your bag does not reserve it. Please check the product, size, colour, recipient and delivery details before placing your order.
Sold-out styles may offer a Join Waiting List option. Joining does not reserve stock or guarantee a restock; we will contact you only if the selected item and size becomes available.
Sizing
Use the Size Guide and garment-specific measurements where available. Size and fit guidance is a helpful starting point but cannot guarantee an individual fit.
Singapore delivery
Delivery is S$3.50 for physical-merchandise orders below S$80 and complimentary from S$80. The estimated delivery time is 1–3 business days after dispatch. Delivery estimates are not guaranteed.
Can I return or exchange an item?
Our online policy is limited to one size exchange for eligible regular-priced apparel, for another available size of the same design and colour. We do not offer general returns or refunds for change of mind, colour or style preference, or where the selected size or fit is unsuitable.
Email hellosg@meliisg.com within 72 hours after delivery with your order number and requested size. Every request requires prior written approval and is subject to stock availability. Please do not send anything back until Melii provides instructions.
The item must remain unworn, unwashed, unaltered and in its original resalable condition, with all tags attached and no marks, stains, makeup, perfume, deodorant, body odour, smoke, washing-product scent, pet hair, damage or other signs of wear. The customer bears exchange collection and redelivery costs, and original delivery charges are not refundable.
Sale, promotional, marked-down or final-sale items, gift cards, gifts, third-party purchases, non-compliant items and anything identified as non-exchangeable are not eligible.
If something does not appear right with your order, contact us promptly with the order number and clear photographs or videos. Keep the item, parcel, shipping label, packaging, tags and delivery materials, and do not wear, wash, alter, repair, discard or return anything until we advise the next steps. Parcels sent without prior written approval may not be accepted and may be returned at the sender’s cost.
Customer accounts
Melii uses Shopify customer accounts. Sign in with the email used for your order to view available order information and open the native order-status page.
Gift Cards
Available denominations and delivery details are shown on the Melii Gift Card page. Purchase and use remain subject to successful payment, verification and the applicable Gift Card terms.
How can I track my order?
Use the View your order link in your order confirmation or shipping email. No account is needed for that link. To see all orders placed with MELII under the same email address, select View My MELII Orders on our Track Order page.
Contact Us
Use the Contact Us form or email hellosg@meliisg.com. Include your order number where relevant and never send passwords, one-time codes or full payment-card details.